It’s not about the nail…

We often watch this video for a chuckle, but it has a few powerful messages that apply in many work (and personal !) circumstances…especially in a coaching context, and when trying to know what your team needs from you…

• Do you always try to fix things?
• And is that what people need? … or want?
• How do you demonstrate your empathy for them?
• What is the ‘right’ approach for this situation?